The travel agency is the guarantor of the smooth running of a trip. That's why it's so important to choose an approved agency, especially one with the Atout France label. 

Since January 1, 2016, the conditions of professional aptitude for exercising the activity of tourism operators have been abolished. To guarantee the quality of services and the safety of tourists, people who have learned the trade on the job can no longer legally exercise the profession without either a training course in a training center and company of at least 4 months, or a diploma or certificate in tourism level bac+3 or professional experience of at least 1 year.

On the other hand, an Atout France-approved agency is one that is registered in a public register that can be consulted by all online at the official Atout France website. This registration guarantees the professionalism and reliability of the service provider, since a financial guarantee and professional liability insurance are required. Travel operators who fail to meet these two conditions are liable to severe penalties.

The financial guarantee protects tourists and travelers in the event of the company's failure. In effect, it allows for the reimbursement of all-inclusive tourist services purchased by the customer. This safety net is designed to reassure customers, especially companies booking seminar stays for large numbers of participants.

Professional liability insurance for travel operators has therefore become compulsory, as it covers damage caused by the operator or the operator's staff to their customers. Negligence or an oversight in the package services, even by an agency employee, can be covered by the insurance, provided it has been validated by the registration commission.